Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
6.8/10
Nice
Rooms
6.8
Location
8.0
Service
5.8
Dining
6.8
Guest reviews
6.8/10
based on 6 reviews
3/5
based on 130 reviews
7.5
7.5/10 based on 2751 reviews
#1244 based on Tripadvisor
Joe
United States,
March
2024
6.8/10
My stay at the hotel had its ups and downs. The location was superb, offering easy access to the metro and boasting a lovely rooftop terrace with an incredible view of Istanbul. However, the rooms were a bit disappointing, especially with the ongoing construction nearby, but the breakfast at the balcony restaurant made up for it with a wide selection of delicious items.
Rooms
6.0
The rooms were a bit disappointing, especially being next to a construction site, but the balcony and breakfast restaurant with the view of Istanbul mosques were delightful.
Service
7.0
The service was a mix of helpfulness and neglect. While the help desk was welcoming, there were issues with cleanliness in the rooms. However, the courteous staff tried their best to assist when needed.
Location
9.0
The location was very convenient, just a stone's throw away from the metro station, making it easy to explore Istanbul. The proximity to shops, the metro, and attractions like the Grand Bazaar added to the overall experience.
Dining
5.0
The dining experience was varied but lacked quality and taste. While there was a wide variety, the overall quality was not up to par. However, the fresh salads were a refreshing option.
Facilities
7.0
The hotel had some nice facilities, but overall, some areas lacked attention to cleanliness and maintenance. However, the rooftop terrace with stunning views and a pleasant hotel smell upon entering were nice touches.
Michael
United States,
February
2024
5.6/10
The hotel rooms were very disappointing with various issues like unfinished decor, loose fittings, and non-functional appliances, but it was clean. The location was excellent for shopping centers, although the surroundings were not as pretty as in pictures. The service was a mix of unhelpful gestures and friendly assistance, especially at the help desk. The dining experience lacked variety and quality, while the facilities were quite limited.
Rooms
5.0
The rooms had some maintenance issues and were not aesthetically pleasing, but were clean.
Service
6.0
The service was a mix of unhelpful interactions and some friendly assistance, particularly at the help desk.
Location
8.0
The location was very convenient, close to various shopping centers and tourist attractions.
Dining
5.0
The dining experience offered a limited selection of food items that lacked quality.
Facilities
5.0
The facilities were quite limited in terms of offerings.
Samantha
United Kingdom,
November
2023
8.2/10
The hotel offers a clean and comfortable stay, with a great location close to shopping centers. The room was hot even with the balcony door open, but overall, the accommodation was satisfactory. However, the absence of a balcony created a cramped feel, especially with five people. The pool view was a nice touch.
Rooms
8.0
The rooms were clean and close to most shopping centers, despite being hot even with the balcony door open. The lack of a balcony with a group of 5 felt cramped, but the overall cleanliness was commendable.
Service
7.0
The service was amazing, the staff being helpful and courteous. However, being relocated to a room next to a construction/renovation site was disappointing.
Location
9.0
The hotel's location was excellent, close to shopping centers, the Metro, and Tram stations. It provided easy access to Istanbul's attractions like restaurants, cafes, the Grand Bazaar, Hagia Sophia, and more.
Dining
9.0
The dining experience offered delicious and varied meals, making it enjoyable. The open buffet provided a good selection of hot and cold items.
Facilities
8.0
The facilities were satisfying, with an overlook of the pool adding to the experience.
Don
United States,
August
2023
7.0/10
The hotel's location is convenient with easy access to public transportation and popular tourist sites, but the room cleanliness and lack of WiFi coverage were disappointing. The service was a mix of helpfulness and unhelpful experiences while the dining area provided a good view but limited food variety.
Rooms
7.0
The rooms were nice, but the issue with the shower hot water and cleanliness behind the reception area was not ideal. Also, the lack of WiFi coverage was inconvenient.
Service
6.0
The service was a mix of helpful and unhelpful experiences. The staff were friendly and informed but fell short in maintaining cleanliness and responding to certain needs promptly.
Location
8.0
The hotel's location was convenient with easy access to public transportation and popular tourist sites, making it a good spot for exploring Istanbul.
Dining
7.0
The dining area had a lovely view, but the food variety was limited. However, the overall dining experience was satisfactory.
Facilities
7.0
The facilities were adequate, with a nice view from the rooftop terrace, but improvements are needed in room cleanliness and maintenance.
Charlotte
United Kingdom,
August
2023
6.2/10
My stay at the hotel was quite pleasant overall. The rooms, while comfortable, were unfortunately located on the first floor, at the backside of the hotel, leading to a total lack of WiFi coverage. The service, on the other hand, displayed a mix of experiences: some staff members were friendly, like Mr Bilal and his team at the Concierge service, while others were unhelpful, with issues like cleanliness and maintenance in the rooms. The location was convenient with easy access to various transport options and key attractions. The dining experience offered satisfactory food with a beautiful view, but lacked variety. The facilities were decent, with notable areas for improvement.
Rooms
7.0
The rooms, although comfortable with double beds, were unfortunately at the backside of the hotel and out of WiFi coverage.
Service
5.0
The service had its ups and downs, with some friendly staff members but noticeable shortcomings in room cleanliness and maintenance.
Location
6.0
The location was fairly good, offering easy access to transportation and key tourist sites, albeit with some drawbacks.
Dining
7.0
The dining experience, while good overall, lacked variety in the food options despite the beautiful view.
Facilities
6.0
The hotel's facilities were average, with room for improvement in various aspects.
John
United Kingdom,
May
2023
7.2/10
The hotel had mixed experiences, with spacious and perfectly cleaned rooms but an awful smoke smell. The service was below average, although the location was great with easy access to public transportation. The dining options were delicious with a fantastic view. Overall, the facilities were satisfactory.
Rooms
8.0
The rooms were very spacious and perfectly cleaned, but there was an awful smoke smell.
Service
5.0
The service provided was below average, lacking in reception duties.
Location
8.0
The hotel is conveniently located with easy access to tram, buses, and metro lines nearby.
Dining
9.0
The dining experience was so delicious, especially with the amazing view from the rooftop restaurant.
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